Guides and Documents

Sparks Media Group Terms and conditions and privacy policy (pdf)

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Sparks Media Group Photoshoot Preparation Guide (pdf)

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Frequently Asked Questions

Do you photograph in the rain?

Yes, we photograph in all conditions.  We offer free blue sky replacement to make those down and dreary rainy photos bright and sunny!

How can I prepare the house for your arrival?

We have a photo shoot preparation guide  that we've prepared.  Feel free to print this out and bring it to your listing appointment.  This guide will prepare the owner for our arrival.  

Do I have to be at the photo shoot?

Not at all, we do a walk through of the property when we arrive to make sure that the house is ready to photograph.  We are comfortable meeting the owner at the property.  Also, we are insured!  we carry $2 mill in liability so if you'd like to provide us with a combo box code feel free to!  

I need to reschedule, what do I do?

As long as you let us know by 8:00p PST the night before your photo shoot there will be no fee for rescheduling.  If you let us know after 8:00p up until the hour prior to the shoot there is a $75 charge.  If we arrive on site and the  property isn't ready to shoot there is a full charge.  You can let us know by emailing order@sparksmediagroup.com or changing the date/time of your order to a new date/time you'd like. 

How do I know my order was received?

We receive notification of all orders.  9 times out of 10 we are able to meet the agents first request for date/time.  You will only hear from us if there is an issue with the date and time you requested.  Otherwise, assume we will be there!

What is your turn around time?

Photos are delivered within 24 hours (usually a little less).  Matterport tours are delivered within 48 hours.  Measured floorplans can take 48 hours.  Video services can take 48 hours.